Frequently asked questions
How do I mount my tracks to my wall?
Weld on tabs. We don't install tabs as standard practice due to the wide variety of ways and rotations that our tracks are displayed. We do however, have weld on tabs and standoffs that we can install for an additional fee.
What's the difference between bare steel and Aluminium tracks?
Visually the bare steel and aluminium tracks are fairly similar.
Cost... Materials are up quite a bit since we started cutting tracks. Aluminum is a bit more expensive than steel and a little more time consuming to process after cutting, so the cost difference reflects this.
What is powder coating?
Powder coating is a dry finishing process that uses a spray gun, which applies an electrostatic charge to the powder particles, which are then attracted to the grounded part (Picture dust attracted to a TV). After application of the powder coating, the parts enter a curing oven where, with the addition of heat, the coating provides a more durable finish than liquid paints can offer, while still providing an attractive finish. Powder coated products are more resistant to diminished coating quality as a result of impact, moisture, chemicals, ultraviolet light, and other extreme weather conditions. In turn, this reduces the risk of scratches, chipping, abrasions, corrosion, fading, and other wear issues.
Why does it say 2-3 weeks to ship?
2021 UPDATE.... We're still seeing shipping delays... not as bad as in late 2020 BUT now we're seeing material prices skyrocket and even seeing Cardboard shortages.
If you're ordering for a specific date (birthdays, holidays etc), we suggest a Minimum of 4 weeks before you need the item you're ordering.
We carry very little inventory, especially for tracks over 12 inches in length. With so many sizes available and over 600 tracks and different configurations on file, just about every track is cut to order. While we do typically cut daily, we don't always have room on the sheet for tracks over 16" so we work in the larger tracks as we can. 48" tracks can take up an entire sheet on their own OR we may have to hold off cutting a few days for more small track orders to come in to fill out the sheet.
Typically from mid-October through late December, we process orders MUCH faster. Occasionally even same day shipping on smaller tracks.
Why isn't my favorite track listed?
TLDR: With all of the sizes, finishes, materials, course configurations and other options we have available, it was just too much maintenance for one guy to keep up with. Rest assured, we have it on file or we'll draw it up for your order.
We used to have 50-60 great tracks listed on our dropdown menu. However, some that we didn't have listed would be popular, and some that we did have listed would barely sell at all. Logistically, with all of the available sizes, finishes, materials etc, it was just too much for us to keep up with. It was just easier to list the size, finish and have you let us know what track(s) you want to order. We have it or we'll draw it up if we don't.
What is the rewards program?
Our new rewards program is a cool new feature (that we're still learning ourselves).
You have to be a site member in order to join the Rewards Program. That's easy! Just click the "Log In" up at the top right of the page and create an account or log in to an existing account. If you've purchased from us before, you're likely already a site member, so just log in the same way you did at checkout.
Every order you place earns you points towards future discounts! 100 points earns you $5 off of a future order.
Do you ship internationally?
Yes we do. As of July 1st,2021, the customer will be responsible for any duties/taxes or customs fees in addition to the shipping.